Terms of Service

Last updated: 5 September 2026

Welcome to Monback. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Monback.

By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website.

1. About Monback

Monback is an online retailer offering women's fashion and related products.

For questions regarding these Terms, your order or our services, please contact us at:

Email: support@monbackuk.com

2. Online Store Terms

By using our website and placing an order, you confirm that you are legally capable of entering into a binding contract.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation or functionality of our website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, prices and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings and lighting.

Measurements and sizing information may also be subject to reasonable variations.

We reserve the right to modify or discontinue products where reasonably necessary.

4. Prices

All prices are displayed in the currency shown on our website.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

Any applicable taxes and delivery charges will be displayed during checkout where required.

5. Orders

When you place an order, you are making an offer to purchase the products in your basket.

Receiving an order confirmation does not necessarily mean that your order has been accepted. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

Incorrect product or pricing information;
Suspected fraudulent or unauthorised transactions;
Products that are unavailable;
Incorrect or incomplete customer information; or
Orders that breach these Terms.

If we cancel an order after payment has been taken, we will refund the applicable amount to the original payment method.

6. Payment

Payment must be made using one of the payment methods available at checkout.

You agree to provide current, complete and accurate billing and payment information.

Payments may be processed by third-party payment providers. Their own terms, conditions and privacy practices may also apply.

7. Delivery

Delivery options, estimated delivery times and applicable charges are presented on our website or during checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures or other disruptions.

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Nothing in this section affects any delivery rights available to you under applicable consumer law.

8. Returns and Refunds

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer law.

Please review our Return and Refund Policy before placing your order.

For assistance with a return or refund, contact:

support@monbackuk.com

9. Right to Cancel

If you are purchasing as a UK consumer online, you will generally have the right to cancel eligible purchases within 14 days after receiving the goods, subject to applicable legal exceptions.

Further information about cancellations and returns is available in our Return and Refund Policy.

Your statutory rights are not affected by these Terms.

10. Promotions and Discount Codes

From time to time, Monback may offer promotions, sales or discount codes.

Promotions may be subject to additional terms, expiry dates, minimum purchase requirements or product exclusions.

Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to withdraw or amend promotions where reasonably necessary.

11. Intellectual Property

Unless otherwise stated, the content made available through the Monback website, including our branding, logos, website design, text, graphics and other original materials, is owned by or licensed to Monback and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes.

You may not reproduce, distribute, sell, commercially exploit or otherwise misuse protected content without the permission of the relevant rights holder.

12. Third-Party Services

Our website may use or contain links to third-party services, websites or platforms.

We are not responsible for third-party websites or services that we do not control. Your use of those services may be subject to separate terms and privacy policies.

13. Reviews and User Content

If you submit a review, photograph, comment or other content to Monback, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.

We may remove content that is unlawful, misleading, abusive or otherwise inappropriate.

14. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

We may temporarily restrict access for maintenance, security, updates or circumstances outside our reasonable control.

15. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable UK consumer protection law.

To the extent permitted by law, Monback will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by customers purchasing products wholly or mainly for business purposes.

16. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used and protected.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively alter rights and obligations relating to orders already accepted unless required by law.

18. Governing Law

These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

If you are a consumer, nothing in these Terms prevents you from relying on any mandatory rights or protections available under the laws applicable to you.

19. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy and any other policies expressly incorporated into them, form the agreement governing your use of our services and purchases from Monback.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.